Shipping policy

Notice to Guernsey, Jersey and Republic of Ireland customers

Due to Brexit trade rules and customs regulations, we are currently unable to send some products to Guernsey (GY), & Jersey (JE). Please check with a member of our customer services team before ordering.

Ordering with Outsunny

All orders need to be completed via our checkout page, located at the top right of every screen. If however, you do encounter any difficulties, please contact with service@outsunny.co.uk, and we will be happy to assist you. Whether it’s via credit/debit card or through PayPal, all orders will be held until payment is cleared.

Dispatching orders daily between Monday and Friday, we aim to process and send out every item ordered within 24 hours. However, at times, due to unforeseen circumstances, there can be delays to your shipment. In these circumstances we will try to inform you at earliest convenience.

Outsunny reserves the right to cancel orders with unverified card accounts and/or those associated with a third party shipping address.

Order Turnaround

To ensure you get your order as soon as possible, we ship everyday Monday to Friday except Bank Holidays. There may be occassions where dispatch may be delayed due to unforeseen circumstances and we will endeavour to update you should such a situation arise.

Delivery with Outsunny

All orders placed on Outsunny come with free standard delivery to Mainland UK, Channel Island addresses (excluding the Scottish Highlands & Lowlands, the Isle of Man and the Isle of Wight).

 

Our delivery service includes:

- 24 hours dispatch (except weekends and bank holidays).
- UK Mainland delivery between 1-4 working days. For warehouse shipments outside UK Mainland, delivery will take between 4-8 days. Please refer to each individual product listing for more specific information.
- We also offer next day delivery services to customers in UK Mainland (additional costs may apply). This only applies to orders placed between Monday and Friday and before 1pm, with orders placed on weekends being dispatched on the following Monday (excluding Bank Holidays).

Once your order has been dispatched, you will be emailed your tracking information where you can track the status of your order. The courier may contact you regarding your order with the telephone number you provided at the time of ordering.